We want to work together with you to ensure that you are happy with the service that you receive from us and confident that there won’t be a “price creep” on the prices we have set for you.
Working Together with you :-
- We have a team of 30 service agents who look after our customers
- We answer 99% of calls within 5 rings
- Line fill rate of 98%
- Damage rate of just 0.02%
- Resolve 98% of business queries within 4 business hours
- National Coverage
- Technology based account platform
- Free 14 day no quibble returns policy
- Pricing set - We will only increase a price by informing you and only if the manufacturer price increases or if there is a significant currency rate change. Evidence will be provided for either situation to substantiate any price increase.
- Environmentally Sourced Products - WT Supplies believe it is essential that our suppliers don’t exploit the environment so that they can bring cheap products to the market. It is really important that we scrutinise who supplies us and their ethical and environmental commitments.
- Ethically Sourced Products - WT Supplies works with large wholesaling and manufacturing partners. All of our supply partners sign up to the Ethical Code of Conduct policy statement & our category team checks all suppliers to ensure they meet these standards.
This covers Working Hours & conditions practices. Non-Discrimination Practices. Child Labour laws. Forced, bonded or involuntary prison labour laws.
Working Together with our suppliers :-
- Our main supplier uses double-walled boxes to ensure all of your products arrive in pristine condition
- They also use void fill in the boxes to ensure that the risk of damage in transit is minimalised
- Our main supplier will substitute out backorders at no cost to equal or better spec product
- They also provide dedicated pickers so only senior people pick WT Supplies stock
- With our two biggest suppliers we also have ring fencing to make sure we have the best availability for our customers
- 5 Full time service support staff dedicated to WT Supplies
- SLA of 3 hours for 90% of queries resolved