Delivery Options and Costs
Expected delivery delays
Please note that due to the National Lockdown, delivery times may be longer than usual. Some goods may take 48 hours to arrive, deliveries in Northern Ireland may take 2-3 days. We are working with our couriers and supply chain to ensure we can get your orders to you as quickly as possible and minimise delays. Thank you for your understanding.
Expected delivery delays
Due to the extremely high volume of goods in UK courier networks, there are delays expected throughout the month of December. Our courier partners have advised that they are moving to a 48-hour service as standard. This may cause some delays over the next week as our carriers handle this volume. We are working with our couriers and supply chain to ensure we can get your orders to you as quickly as possible and minimise delays. Thank you for your understanding.
Christmas delivery dates
Orders processed before 5pm on Thursday 24th December will be attempted for delivery on Wednesday 30th December (this excludes furniture and products with a longer lead time). All orders placed after this date will be processed for delivery on Tuesday 5th January 2021. This excludes orders to Scotland which will be attempted from Wednesday 6th January 2021.
Our supply chain is working extremely hard to try and get your orders to you. As a number of you have moved to home working, we have had to adapt our expectations on the couriers that we rely on to get your goods to you.
In some instances, goods that we have marked as next day will possibly be delivered within 48 hours. This is due to the extremely high volumes of goods being shipped by businesses through the UKs courier networks.
Where possible we will ensure that we provide you with online tracking, you can keep track of your delivery using our online tracking facility which can be accessed from the dispatch email we will send or through your online My Account section.
Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers.
Next business day delivery
Most of our products are available for next business day delivery from when your order is placed (excluding public holidays), provided it is in stock. Orders must be placed before 5pm the day before. Choose Priority during checkout for delivery by 12 noon. Orders placed on Fridays after 5pm will be delivered the following Tuesday.
Delivery times are Monday to Friday, 9am – 6pm.
3-5 business day delivery
Products available for delivery within 3-5 business days of your order being placed are usually furniture, large technology items, safes and some business machines.
To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, please check the product page before you place your order. You can also view this information in the Shopping Basket after you have added products to your order.
How much does delivery cost?
- There is free UK delivery on orders over £30 (ex VAT).
- A Standard Delivery Charge of £3.30 (ex VAT) is added to orders less than £30 (ex VAT)
Do you deliver outside the UK?
We currently deliver to the UK mainland and postal to Northern Ireland. Unfortunately we are unable to deliver to the Scottish Islands, the Isle of Man or the Channel Islands.
Do you send parcels to PO Box addresses?
Unfortunately we are unable to deliver to PO Box addresses. All deliveries require a signature to ensure that order arrives safely and is received by the correct customer.
Is furniture available for next day delivery?
We are unable to deliver furniture as part of our next business day delivery service. These products are delivered using specialised couriers who will contact you the day prior to delivery with an expected delivery time.
If I order several items, will they be delivered at the same time?
The delivery time of your order depends on the type of products you have ordered and their expected delivery time.
If all of your products are available for next day delivery, they should be delivered at the same time.
If your products are a mixture of next day delivery and 3-5 business days, they will be sent to you on different delivery days depending on product availability. Product availability can be checked in the product description before adding an item to your basket.