Will I still receive my order?
The deliveries are going out as normal at the moment, we will update this section as soon as there are any developments to keep you posted. If the items you have ordered are in stock, you will receive your order as per usual.
Do I need to sign for my delivery?
Our couriers are now offering contactless deliveries, please let your driver know if you don’t want to sign for your delivery. Drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers.
Will anyone be around to answer my call?
Yes, there will. We are very focused on the health and safety of our teams, so everyone is now fully set-up and working from home. The transition so far has gone relatively smoothly, and we are well set up to service your ongoing needs with the same levels of dedication and security. As well as chatting to them on the phone, you can use the online query system the same as you normally would.
What measures are you putting in place to ensure stock availability?
We are doing everything possible to avoid stock shortages and ensure healthy stock levels across the board. As expected, some products are in high demand at this point, but we are working with our extensive network of partners and suppliers to secure additional stock. To ensure the deliveries go out to you as quickly as possible, some products may be sold in generic or plain packaging as a short-term stop gap.
All of my team are now working from home, can they order to their home offices themselves?
Yes. If you run a business and need your team to order their office supplies individually whilst also keeping an eye on their spend, then you can use sub-account functionality. You can set up yourself as a ‘Cost Centre’, meaning all purchases will be visible to you, whilst each member of your team can be set-up as a ‘Sub-Account’ with their individual delivery addresses. You can also set a maximum spend limit for each of your employees, helping you stay within your budgets. To get you up and running, please contact our office and one of the WT Supplies team will set everything up for you.
Can I control how much my team spends on office supplies?
Yes. By setting your team up as separate Cost Centres in your Account, you will be able to see what they are buying, create lists of products they can buy from without your approval and limit individual spend to help you stay in control. Please contact our office and one of the WT Supplies team will be happy to help you get everything set up.
I’m a home worker, can I get my order delivered to my home office?
Yes. You can set up your home address as your main delivery address on your account. Alternatively the person who normally buys office supplies for you can add your home address to their account, as they are able to add multiple employees with individual delivery addresses to the main account and give you access so you can order the items you need yourself. Our friendly team at WT Supplies are here to support if you need any help setting this up.
How do I know my product is safe?
All our premises and warehouses where the products are being handled have significantly increased the number of cleaning hours and introduced additional sanitisation procedures to minimise any risks. All our team members handling the products have access to alcohol based hand sanitisers and door handles and surfaces are being regularly cleaned in the warehouses as a proactive preventative measure.
Can I pay for my order by credit/debit card or PayPal?
Yes. You can select any payment method you choose. You can access and download your invoices from Your Account section any time you want if you need to expense your orders later.
Can you still help me find products that aren’t ranged on your website?
Yes, we can. If you need something special but can’t find it on our website, please contact our friendly team. They will work across our extensive network of hundreds of suppliers to help you get what you're looking for.